Guest support
Inbox
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Sold out
Tick anything you've run out of. Guests can't order it until you untick it. Anyone on the team can.
Deals
Shown on your card on the map to people nearby, and at the top of your tab, while each one runs. Run several at once, for an hour or up to three months. Each switches itself off at its end.
Add a deal
Leave it as now, or pick a later day to schedule it.
Tell guests here now
A short note to everyone in your room right now: fresh food out, last call, the band starting. It buzzes their phone once. One every two hours, so guests keep listening.
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Before you open
What guests need from you before your place is worth opening.
What guests see
Your words and pictures in the app. Changes reach phones in the room within a few seconds.
One line under your name on the place card.
Wide photo at the top of your tab. PNG or JPEG, up to 2 MB.
Square works best.
What's on
Shown as "Now: …" on your card and at the top of your tab while it is on.
Opening hours
Shown as "Open until 9:00 PM" on your card. Leave a day blank and it reads as closed that day.
Holidays and one-off closures, written as 2026-12-25 and separated by commas.
Quick replies
Canned answers anyone on your team can send with one tap. Up to eight.
Instant answers
Questions guests can answer themselves without waiting for your team: the Wi-Fi password, the restroom code, whether there's oat milk. Only guests inside your room can see them. Up to eight.
Table QR codes
Print one per table. A guest who scans it in WASSAAA doesn't have to type where they're sitting when they message you. Print on plain paper, cut along the dashes and fold.
Separate with commas. A range like 1-12 makes twelve. Up to 60.
Set by the WASSAAA team
Ask us to change any of these.
Posts
What guests can open from your tab.
Add one
PDF, PNG or JPEG, up to 10 MB.
Team
Who can answer guests here. Owners can also add managers.
| Name | Role | Status |
|---|
Invite someone
We email them a link to set their own password, then they sign in at this page. You never handle a password.
Activity
The last 14 days: who came in, who talked, and how fast your team answered. Counts only, never who.
| Day | Guests | Hellos accepted | Messages started | Answered instantly | Orders ready |
|---|
App orders
The last 14 days of orders placed in the app. What was ordered, never who ordered it.
Most ordered
Busy hours
When guests came in, by hour of your day.
Guest feedback
Left privately as a guest ended their visit. No names are attached, and notes are deleted after 30 days.
Safety
The WASSAAA team reviews what guests report.